DELIVERY & RETURNS

Delivery

For delivery of non-personalised items, we will try and despatch your orders within 48 hours so they should arrive with you within 3-5 working days of order.  All items are sent Royal Mail 1st Class.​​

 

If your order requires personalisation, please allow 7-10 days. Please state if your order is urgent and we will do our best to send it out sooner.

 

If it has not arrived after a week (or two weeks for items requiring personalisation), please contact us at: info@planetpompomuk.com

 

Lastly, thank you for visiting PlanetPomPomUK, we hope you enjoy your purchase. 
 

Return & Exchange Policy

If you are not happy with your item, you can return it within 14 days of delivery . The item must be in a saleable, new condition. You are responsible for postage costs for any returned items. Postage costs are non-refundable. If you are returning an item over £50, we advise you use a signed for service.

Please note however, we do not refund any items bought in a sale or flash sale unless it is faulty. 

 

Please send all return items to the following address:

PlanetPomPomUK

31 Station Road, 

Shalford GU4 8HA

Your refund will be processed upon receipt of the returned items.

 

We hope that all our products reach you in perfect condition, if however goods are damaged or faulty please contact us at: info@planetpompomuk.com

Or call Ros on 07850 341 733

Please note faulty goods will still need to be returned.

Please not that bespoke personalised goods are non refundable or exchangeable.


Please note that where an item has been hand painted , the paint will naturally wear and chip over time. Be gentle with you bags... they will last a long time!